Terms of Service

Last updated: January 2025

Acceptance of Terms

By accessing and using A-Kong Travel's services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Booking and Payment

  • All bookings require a deposit or full payment as specified
  • Prices are subject to change until booking confirmation
  • Payment is due according to the payment schedule provided
  • We accept various payment methods as displayed during booking
  • Currency exchange rates may affect final pricing for international payments

Cancellation Policy

Cancellation by Customer:

  • More than 14 days before departure: Full refund minus processing fees
  • 7-14 days before departure: 50% refund
  • Less than 7 days before departure: No refund
  • Emergency situations will be considered on a case-by-case basis

Cancellation by A-Kong Travel: In the unlikely event we must cancel your tour, you will receive a full refund or the option to reschedule at no additional cost.

Travel Requirements

  • Valid passport and necessary visas are your responsibility
  • Travel insurance is highly recommended
  • Health and vaccination requirements must be met
  • Age restrictions may apply to certain activities
  • Physical fitness requirements will be clearly stated

Safety and Liability

While we take every precaution to ensure your safety, travel involves inherent risks. By participating in our tours, you acknowledge and accept these risks.

  • Follow all safety instructions from guides and local authorities
  • A-Kong Travel is not liable for injuries, losses, or damages during tours
  • We recommend comprehensive travel insurance coverage
  • Emergency medical evacuation coverage is strongly advised

Conduct and Behavior

We expect all travelers to:

  • Respect local customs, cultures, and traditions
  • Treat fellow travelers and guides with courtesy
  • Follow environmental and cultural preservation guidelines
  • Comply with all local laws and regulations
  • Not engage in behavior that disrupts the group or tour

We reserve the right to remove travelers who violate these standards without refund.

Visa and Airport Services

  • We assist with visa applications but do not guarantee approval
  • Airport fasttrack services are subject to airport authority policies
  • Government processing times and requirements may change
  • Additional fees may apply for rush processing or special requests

Force Majeure

A-Kong Travel is not responsible for delays, changes, or cancellations due to circumstances beyond our control, including but not limited to natural disasters, political situations, strikes, or government restrictions.

Contact Information

For questions about these terms or to resolve any issues:

Email: hello@akongtravel.com

Phone: +84 89 824 43 53

Address: 16 Trần Phú, Hải Châu, Đà Nẵng, Vietnam