Frequently Asked Questions

We recommend booking at least 2-3 weeks in advance, especially during peak season (October-April). For custom tours or special requests, we suggest 4-6 weeks notice to ensure availability.

Absolutely! We specialize in customized tours. Whether you want to focus on specific destinations, adjust the pace, or include special interests like photography or cooking, we'll work with you to create the perfect itinerary.

We offer flexible cancellation with full refund up to 30 days before departure, 50% refund 15-29 days before, and no refund within 14 days. Some special arrangements may have different terms.

Pack comfortable walking shoes, light clothing, rain jacket, hat, sunscreen, insect repellent, and any personal medications. We'll provide detailed packing lists based on your specific tour.

Yes, all our tours include meals as specified in the itinerary. We focus on authentic local cuisine and can accommodate dietary restrictions with advance notice.

Our tours typically range from 4-12 people for small group experiences. Private tours are also available for families or special groups.

We can recommend and help arrange comprehensive travel insurance that covers trip cancellations, medical emergencies, and adventure activities.

Standard vaccinations include Hepatitis A, Typhoid, and routine vaccinations. Consult your doctor or a travel clinic for personalized recommendations based on your health history.

We recommend drinking bottled water throughout Vietnam. All our tours include bottled water, and accommodations provide safe drinking water.

Vietnam has relaxed most COVID-19 restrictions, but requirements can change. We'll keep you updated on current health and safety protocols.

We accept bank transfers, credit cards (Visa, Mastercard), and PayPal. A deposit of 30% is required to secure your booking, with the balance due 30 days before departure.

We believe in transparent pricing. All costs are clearly stated in our tour descriptions and booking confirmations. There are no hidden fees.

Yes! We offer group discounts for parties of 6 or more. Contact us for custom group pricing and special arrangements.