Information We Collect
We collect information you provide directly to us, such as when you create an account, book a tour, or contact us for support.
- Personal information (name, email, phone number)
- Passport and travel document details (for visa services)
- Payment information (processed securely through third parties)
- Travel preferences and dietary requirements
- Communications with our team
How We Use Your Information
- Process and manage your bookings
- Provide visa assistance and airport services
- Communicate with you about your trips
- Send booking confirmations and travel updates
- Improve our services and customer experience
- Comply with legal requirements
Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with:
- Tour guides and local service providers (only necessary booking details)
- Visa processing agencies (passport and travel information only)
- Payment processors (for secure transaction processing)
- Government authorities (when required by law)
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Data portability (receive your information in a structured format)
Cookies and Tracking
We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: hello@akongtravel.com
Phone: +84 89 824 43 53
Address: 16 Trần Phú, Hải Châu, Đà Nẵng, Vietnam